FAQ's

We’re here to help! If your question isn’t listed here, feel free to email us at buyjoyz.store@gmail.com or WhatsApp us at +91 82172 11771.

❓ What kind of products do you sell?

We offer a wide range of products – from electronics and fashion to home decor, beauty items, and more. Browse our collection and find something you’ll love!

🛒 How do I place an order?

It's super easy! Just pick your favourite products, add them to your cart, and complete the checkout — no account needed.

💳 What payment methods do you accept?

We accept credit/debit cards, net banking, and even Cash on Delivery (COD). All transactions are secure.

🚚 How do I track my order?

Once your order is shipped, you’ll get a tracking number via email. Use it on our Track Your Order page to see where your package is.

⏱️ When will I get my tracking number?

We dispatch all orders within 24 hours. You’ll receive your tracking number by email as soon as it ships.

📧 Will I receive a confirmation after placing an order?

Yes! You’ll get an order confirmation email immediately. Didn’t receive one? Contact us within 12 hours.

🔁 What is your return & refund policy?

We offer a 5-day return window. If you're not happy with your purchase, request a return and we’ll refund you after approval. Check our Return & Refund Policy for full details.

❌ Can I cancel my order?

Yes, but only within 24 hours of placing it. Email us or WhatsApp to request cancellation. Once shipped, it can’t be cancelled.

🧾 Who can I contact about my order?

For any issue, simply email us at Buyjoyz.store@gmail.com or message us on WhatsApp at +91 82172 11771.

📦 Can I change my shipping address after ordering?

Sorry! Once your order is confirmed, we can’t change the address, so please double-check before checkout.

💸 Do you offer Cash on Delivery (COD)?

Yes! You can choose Cash on Delivery at checkout — pay only when the order arrives.

🚛 Is shipping free?

Absolutely! We offer free shipping across India on all orders.

🧑💻 Do I need to create an account to order?

Nope! We’ve kept it simple — no account required. All updates will be sent to your email.

🏪 Do you have a physical store?

We are 100% online. All shopping is done right here on our website for your convenience.

Still got questions?!!
We’re happy to help — just email us at Buyjoyz.store@gmail.com or WhatsApp us at +91 82172 11771.